Engineering reliability, performance, and clarity into complex systems. Focused on solving complex problems, databases, infrastructure, and maintaining performance at scale.
Served as senior escalation point for complex SaaS platform issues spanning backend services, data pipelines, authentication, and enterprise environments — achieving a 100% NPS score in 2025. Led a team of 2 support engineers, providing coaching and mentorship to maximize performance. Drove technical documentation and release readiness for platform updates, increasing knowledge base size by 100%. Partnered with Engineering and QA to diagnose production defects, perform root cause analysis, and shape architectural improvements.
Designed and automated enterprise-scale data discovery workflows across O365, SQL, and NoSQL systems, supporting 30+ projects over 2 years ($50K–$300K ARR each). Built custom scripts and integration layers to support customer data governance initiatives. Tuned backend configurations and database indexing to improve scan performance and reduce execution time by 50%. Worked directly with customer technical teams on architecture design, API usage, and scaling strategies.
Engineered ETL pipelines using SSIS and T-SQL to support enterprise reporting, analytics, and automation across 20+ key projects (up to $500K per project). Designed backend modules and batch jobs to ingest, transform, and persist high-volume data at scale. Optimized SQL Server performance through indexing strategies, query refactoring, and workload tuning — improving query execution time by 50%. Led end-to-end automation solutions across finance and operations for 10+ cross-functional departments.
Managed a team of 5 support engineers, resolving production issues and improving resolution workflows across 200+ cases per month. Acted as technical liaison between Engineering, QA, and Customer Success — supporting alignment across 4 internal stakeholders and 80+ client team members annually.
Diagnosed and resolved complex hardware and software issues with a focus on quality and customer satisfaction. Led in-store technical triage and technician task allocation for 40+ daily repairs. Handled device data recovery, system restores, and OS reinstallation under strict security and privacy protocols. Served as escalation resource for advanced diagnostics and time-sensitive cases.
A tool to help runners craft terrain specific pacing plans.
A technical project writeup will appear here. Check back soon.
A technical project writeup will appear here. Check back soon.